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Frequently Asked Questions
Find answers to common questions about our home essentials
How do I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery status in real-time.
Are your home products eco-friendly?
We prioritize sustainability by sourcing materials that are ethically produced and minimizing plastic in our packaging.
Can I change my shipping address after placing an order?
Address changes can be made within 1 hour of purchase by contacting our support team.
Do you offer international shipping?
Currently, Fresh Sends ships within the continental United States, but we are looking to expand globally soon.
What should I do if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.
Do you offer gift wrapping?
Yes, you can select our signature gift wrapping option at checkout for a small additional fee.